Community Support Worker / Key Worker
Last reviewed: Nov 21, 2007
Ensures the well-being of clients in the day program and/or
group home and promotes their development.
A key component of this job is to assist clients in their physical,
social, emotional and daily life skills development. This increases their independence and allows
them to function appropriately in the community.
Provides support to adults in care. Services provided include crisis
intervention, behaviour management, and life skills training, whether on a
one-to-one basis or in a group environment.
Plans, develops, implements and evaluates recreational,
social and/or educational activities for clients served by the organization.
The Worker strives to create a fun and enjoyable atmosphere
in order to encourage client participation in programs.
Reports to the Program
Key Duties and Responsibilities
clients in their own homes/program and in the community to allow them to function
more safely and independently.
Facilitates physical, recreational, social and educational
activities. Provides clients with a
positive role model.
social, economic, recreational and educational services in the community
that will meet clients’ needs, Maintains liaison with other agencies,
professionals, government officials and the community.
potential crisis situations, analyzes such situations accurately, develops
strategies to deal with such situations, and informs the Key-worker,
Supervisor and Manager when such incidents arise.
potential emergency situations, analyzes situations accurately, develops
strategies to deal with such situations i.e. dispensing medication, dealing
with client’s aggressive behaviour to ensure no harm comes to the client,
staff and/or the public.
case management team in identifying potential problems. Provides input to counselors and other
professionals with regard to the development of client program plans.
clients’ well-being. Assists clients
with daily life skills and/or behaviour management training. Assists clients with basic cooking,
etc. Assists clients in attending
appointments when necessary and may provide transportation.
- It is
the responsibility of the Worker to ensure that all requirements are met
to provide safe transportation i.e. proper driver’s license, brake check.
clients’ progress and well-being and assists case management team in
evaluating the effectiveness of planned counseling and support. Provides suggestions for the
modification of clients’ program plans.
emotional support and feedback to clients (and their families and friends
as a positive role model for clients, providing life skills training and
behaviour management. Depending on
client type, may assist with hygiene, grooming, dispensing and
wither written and/or verbal reports regarding clients’ daily activities
and progress. Ensures that all
required documentation is complete and accurate.
in group planning and helps develop individual activity plans which focus
on the special needs of each client served by the home/program.
and evaluates clients’ progress and makes adjustments to programs as
required. Provides feedback and
support to fellow staff and clients.
and facilitates the participation of individuals in the program. Creates a fun and enjoyable atmosphere
in order to enhance the program’s appeal to clients.
an up-to-date knowledge of new trends in activities programming.
lay counseling support and life skills training to clients.
liaison with other agencies and the community. Fosters positive working relationships
with staff members.
input to management with regard to the development of the program and
participates in program evaluations.
clients with therapeutic rehabilitation activities after being taught by a
Rehabilitation Therapist and in the presence of the CRD nurse.
office equipment such as: personal
computers, photocopiers, facsimile machines, printers and reports or
arranges for equipment repairs.
chores laid out by supervisor using various power and hand cleaning
equipment. Collects and disposes of
refuse and maintains clean refuse areas; dusts, wipes and polishes
windows, bathroom and other fixtures and furniture; performs other spot
and accidental cleaning as required.
Maintains and cleans parking lots and sidewalks suing hand and
powered brooms, rakes, shovels and other equipment to remove dirt, leaves,
snow and other refuse; may mow and trim lawn and perform minor gardening
tasks. Performs various minor
repairs on plumbing and electrical fixtures, buildings, grounds, furniture
and other equipment; changes light bulbs.
Changes and makes beds, keeps an inventory of linens.
rooms within organization’s buildings or residences: washes walls; scrubs, cleans and vacuums
floors; dusts furniture; cleans mirrors and windows.
phone and/or in-person inquiries and routes to appropriate staff member if
required. Responds to routine
queries with regard to the organization and services provided.
Key-workers develops a breakfast, lunch and dinner menu designed to meet
the needs of the clients, ensuring that meals are nutritious and satisfying. May plan and prepare special diets or
special events meals in consultation with the organization’s program
active part in the preparation of various meals. Prepares and cooks complete meals,
snacks, etc. with safe food handling and preparation, safety, and health
and orders food items necessary for the preparation of meals. Ensures purchases are within approved
budget limits and ensures that inventories of food and other related items
are maintained. As well, is
responsible for analyzing the meal preparatory needs of the organization
and purchasing the appropriate equipment to meet those needs, referring
larger purchases to a supervisor or manager.
clients with personal hygiene and grooming i.e. bathing, oral hygiene, and
up-to-date knowledge of internal fire regulations and procedures, and
other emergency procedures. Ensures
health and safety standards are maintained.
that all medication is administered, following the current procedures.
other related duties as required.